Relationship intelligence for NDIS providers & coordinators
You meet participants who need exactly what you offer. Then you lose them. Convara makes sure that never happens.
Convara helps NDIS providers and support coordinators capture every conversation, remember every connection, and follow up with everyone — so the relationships you build at expos and meetings never slip away.
Coming soon · Built in Australia · For the NDIS · No spam, ever
- Looking for community access support for her son.
- Prefers email. Wants the service guide.
- Their support coordinator is Amara — add as a contact.
The problem
The problem every provider knows
Conversations vanish.
You leave an expo or a networking meeting with a bag full of business cards, pamphlets and booklets, and a head full of good conversations. A week later you’re digging through the pile one card at a time, trying to remember who someone was, where you met them and what you promised them. The details that mattered most are the first to go.
Follow-up falls through.
Names go into a diary. You call once, maybe twice, and then the week gets away from you. A month later you realise you never got back to the support coordinator who asked about your availability, or the family who said they’d think about it. It isn’t for lack of caring. There was simply no system to catch them.
Referrals go untracked.
The support coordinators and allied health professionals who send you participants are your lifeline. Yet nothing records who they are, when you last spoke, or which of those relationships is quietly going cold. Their emails disappear into a sea of enquiries, and you only notice the silence when the referrals stop.
Why this matters now
When the pool shrinks, the relationships you build matter more — not less.
The NDIS is going through a major reset. Social and community participation budgets are being reset, unspent funds will no longer roll over between plans, more providers have to be registered, and many young children with developmental delay are moving to new Thriving Kids supports outside the scheme.
When there’s less room in every plan, participants and their families choose more carefully, and support coordinators refer more carefully too. Operations software helps you run leaner. Convara helps you win and keep the relationship in the first place: every family you meet, and every referral partner who trusts you, remembered and followed up.
Winning the relationship is the work. We help you keep it.
A day with Convara
Open it in the morning and know exactly who needs you today.
The product
Convara remembers, so you can focus on people
One calm place for everyone you meet — and one simple tool that sits alongside the software you already use, not another system to rip and replace.
01 · Capture by voice
Say it once. Convara remembers it properly.
After a conversation, tap record and talk the way you would to a colleague: who you met, what they need, what you promised. Convara turns your words into a clean, structured note on that person’s record: their needs, the next step and who else is involved. Your words are kept as text. The audio is never kept.
“Met Tom at the library expo — his daughter Ella’s plan starts next month. They want weekend community access. I said I’d send the Easy Read guide. Their coordinator is Nadia.”
- Needs
- Weekend community access · plan starts next month
- Next step
- Send the Easy Read guide Thursday
- Who else
- Nadia · support coordinator — added as a contact
02 · Consent first
Ask first, every time — and keep the proof.
Before you save someone’s details or take notes about them, Convara asks them two plain questions: may we keep your contact details, and would you like to hear from us again? They answer on your screen, by QR code or by link, and their answer is recorded with the time it was given. If a conversation is recorded, everyone in it agrees first. It’s respectful, it’s auditable, and it’s how care should feel.
03 · Materials, not brochures
Stop printing. Start sharing.
Keep your service guides, Easy Read documents and flyers in one place, always up to date. Share them by link or QR code at the stall, or straight after a meeting. Nothing goes stale in a box, nothing ends up in the bin, and families leave with your information safely on their phone instead of in a bag full of paper.
04 · The follow-up engine
Everyone you met, lined up and ready.
After an event, Convara lists everyone you met and what you promised each of them, then drafts a personal follow-up for each one. You review, adjust and send. Anyone who hasn’t heard from you in time moves to the top of your list, so nobody quietly falls through the cracks again.
05 · Referral intelligence
Know who refers to you — and who’s going quiet.
Support coordinators and allied health professionals are treated as the partners they are. See which relationships are thriving, which are cooling, and when you last spoke. Convara shows you who needs a call before the silence turns into lost referrals.
Some features arrive at launch; others follow shortly after. Join the waitlist and we’ll keep you posted.
How it works
From a five-minute chat to a relationship that lasts
Meet someone
At an expo, a meeting or anywhere else.
Capture them
Add the contact and speak your notes.
Ask first
They choose what’s shared and recorded.
Share digitally
A link or QR code instead of a brochure.
Follow up
Convara lines up everyone you met.
Keep it warm
See who refers, and who needs a call.
Who it’s for
Built for the people who hold the NDIS together
Support coordinators
You meet providers constantly and carry a mental map of who’s good at what. Convara gives that map a home, so the right provider for each participant is one search away, not lost in an inbox.
Allied health
Referrals are the lifeblood of your practice. See who sends you clients, keep those relationships warm, and give every new family your information the moment you meet them.
Disability service providers
Turn every expo, open day and networking meeting into relationships that last, with a follow-up for every family and a record your whole team can rely on.
NDIS sole traders
You’re the business development team, the admin team and the service. Convara does the remembering, so the people you meet don’t depend on how busy your week was.
Whether you’re meeting participants, connecting with support coordinators, or building your referral network with other providers — Convara helps you remember them all. If you meet people who matter and can’t afford to lose track of them, Convara is for you.
For participants and families
Built for the people you meet, too
An expo can leave a family with a bag full of brochures and a dozen names to remember, at a time when they’re making some of the most important decisions they’ll make. Convara is built for them as well.
When a provider shares their information through Convara, it goes straight to the family’s phone instead of into a bag of paper. And participants and families will have their own side of Convara to keep everything in one place.
Coming after launch
Every brochure, in one place
Service guides and Easy Read documents from every provider they meet, kept safely in their own library instead of a pile of paper.
Their contacts and support team
The providers, support coordinators and therapists they’ve met, in one list they can always find.
In control of their details
A clear view of which providers hold their information, and the choice to change their mind.
Trust
Built for the most personal information there is
People in the disability community trust providers with their stories, their health and their families. Convara is built to deserve that trust.
Read how we handle informationConsent comes first. People choose what’s kept and whether they hear from you again, and their answer is recorded.
Audio is never kept. Voice notes are turned into text and the recording is discarded straight away.
Your organisation’s records are sealed off. No other organisation can see them, and that separation is tested before every release.
Never sold. We will never sell or rent personal information — not to advertisers, not to anyone.
Data stored in Australia. Your records live in an Australian data centre (Sydney). A small number of specialist services we rely on — for hosting, email delivery and AI processing — may handle information overseas, and our Privacy Policy lists each one.
Works with what you have
Not another system to replace
Convara isn’t rostering, billing or claiming software, and it never will be. Keep the operations platform you already use. Convara does the part it doesn’t: the people you meet, the conversations you have, and the relationships that bring participants to you.
Why Convara exists
“Most of what I handed out ended up in a bin. So did most of what I was given.”
For years I went to every networking meeting and expo I could, to meet support coordinators and other providers to work with, and the families who needed what we offered. I’d come home with a pile of pamphlets, booklets and business cards.
Then came the hard part. To reconnect with anyone, I had to dig through that pile one booklet at a time, and rely on my memory for their name, where we’d met and what we’d talked about. Families went into my diary. I’d call once or twice, then lose track of where we were. A month later I’d realise I never got back to a support coordinator, because their emails had disappeared into a sea of enquiries.
I kept picturing the families at those expos, walking out with the same pile and trying to remember which provider had felt like the right match.
And every event meant new printed materials, most of which went stale and into the bin. It was a money pit.
I built Convara so that never happens again, for providers or for the families they meet.
The founder — an NDIS provider in Perth
Pricing
Simple, honest pricing
One plan. Buy it alongside the tools you already use — no rip-and-replace.
What’s included at launch:
- Contacts and events
- Voice notes
- Materials and sharing
- Follow-ups
- Your provider page
Questions
Does Convara replace my NDIS software?
No. Convara sits alongside the software you already use for rostering, billing and claiming. It looks after the part those tools don’t: the people you meet and the relationships that bring participants to you.
Do you keep recordings of my conversations?
No. Audio is never kept. Your words are turned into text and the recording is discarded straight away.
Can I record a conversation with a participant?
Only with consent from everyone in the conversation. Convara asks for it on screen before recording can start, and keeps a record that it was given.
Who can see my notes and contacts?
Only the people in your organisation who you give access to. Every organisation’s records are sealed off from every other.
Where is my information stored?
Your records are stored in Australia (Sydney). A small number of specialist services, for example hosting, email delivery and AI processing, may handle information overseas. Our Privacy Policy lists each one.
What does it cost?
$19 a month (AUD). Locked in for everyone who joins the waitlist before launch.
Can I leave and take my information with me?
Yes. You’ll be able to export your contacts and records, and close your account, at any time.
When can I start using it?
We’re opening in stages. Join the waitlist and we’ll let you know the moment Convara opens.
Is there anything for participants and families?
Yes. Participants and families get their own side of Convara to keep the materials and contacts they’re given, so nothing gets lost after an expo.
Is Convara only for the NDIS?
It’s built for the NDIS first, by someone who works in it. Other sectors may follow later.
Be first through the door
Join the waitlist and we’ll let you know the moment Convara opens.